Empowering Remote-First Agencies with Expert IT Support
From patching and protection to strategic planning — we act as your remote IT department.
Empowering Remote-First Agencies with Expert IT Support
From patching and protection to strategic planning — we act as your remote IT department.
Our Story
With a passion for empowering businesses through technology, iTLab was founded to provide practical, reliable, and people-centered IT solutions. From cybersecurity and patch compliance to IT training and vendor management, we deliver essential services that help modern teams stay secure, productive, and ahead of the curve. Our mission is to simplify tech for growing businesses — so they can scale with confidence, not complexity.
Our Offerings
Tailored IT solutions designed for remote-first teams and recruitment agencies.
From securing devices to streamlining onboarding and vendor management—everything you need to run a productive, secure, and scalable remote operation.
IT Professional Training
Boost your IT career with our practical training in system administration, networking, and cybersecurity. Get ready for top IT certifications and enhance your marketability with our comprehensive guidance. Perfect for both beginners and those advancing their skills.
24x7 Remote IT Support Services
Your remote team deserves more than basic IT support. We specialize in helping VA and recruitment agencies streamline onboarding, strengthen security, and keep operations running without interruption. With 24x7 expert support, you’ll have a true technology partner focused on your growth and success.
IT Security
Protect your remote workforce with security solutions built for modern agencies. We provide managed anti-malware, and essential cybersecurity training to safeguard against ransomware, phishing, and other digital threats.
Let us handle the security so your business—and your people—stay safe and productive, wherever they work.
Vendor Relationship Management
Managing IT vendors can be messy—we make it simple.
We act as your single point of contact for all things IT: handling renewals, provider coordination, and asset tracking. From warranties to software subscriptions, we streamline vendor communication so you stay compliant and focused on scaling your business.
Awards and Certifications
Frequently Asked Questions
Answers to common questions about iTLab .
What kind of businesses do you work with?
We primarily support remote-first agencies, virtual assistant firms, and recruitment companies looking for scalable and secure IT solutions.
Do you provide onsite support?
Our services are fully remote. All support, patching, monitoring, and strategic services are delivered virtually — ideal for distributed teams.
Can you support devices we don’t own (BYOD)?
Yes — we provide guidance and can offer security hygiene checks, but the client is responsible for enforcing software agent installations on employee-owned (BYOD) devices.
Do you offer cybersecurity protection?
Yes, under our Tier 2 and Tier 3 packages. We include anti-malware and patching services, but these require agent installation. Without the agent, we can’t guarantee protection.
What payment methods do you accept?
We accept bank transfer as of the moment via our Wise(formerly known as Transferwise). If you want to pay via your own currency, please talk to one of our representative
If we avail cybersecurity protection, are we hack proof?
No system is ever completely hack-proof. Cybersecurity is a shared responsibility between our team and yours. We provide the tools, guidelines, and best practices to minimize risks — but protecting your data also requires awareness and action on your end. Together, we reduce vulnerabilities and improve your security posture, but no solution can guarantee 100% protection from all threats.
Do you install tools on our company computers or BYOD devices?
Yes, for certain services such as patch management, endpoint protection, or security hygiene checks, we recommend installing lightweight software agents. These tools are non-intrusive and do not access personal files or data. For BYOD devices, installation is optional and left to the discretion of the user or your internal policy. We will guide you, but enforcement is your responsibility.
Are we locked into a long-term contract?
We operate on a flexible month-to-month payment model, but we do ask for a minimum 12-month service commitment. This helps us plan resources and deliver consistent, high-quality service. After the initial 12 months, you can continue month-to-month or renew annually.
When do you invoice and when is payment due?
We invoice in advance. The invoice is issued on the 1 st of the month and due within 5 days. This ensures licences and services are funded before they’re delivered. Example , For July Invoice, we issue it on July 1st, that covers the month of July from July 1 - 31
What happens if we join in the middle of a month?
Your first invoice will include: • a pro-rated amount for the remaining days of the current month, plus • the full fee for the next month (to place you on the regular pre-pay cycle). Optional onboarding fees (for discovery and agent deployment) may appear on the same invoice.
Contact Us
Globe - 09171102721
Unit I Lennox Commercial Center, Brgy. Tagapo , Santa Rosa Laguna, 4026
